All the clients having complaint regarding any support or issue with delivery of services, shall contract to his / her concern person (RO). All Client's need to follow these step to solve his / her issue arise. if not get proper solution, feel free to follow next step.
Client's having complaint regarding any service or otherwise shall write a mail at email@example.com or call at 9522992223. To ensure timely recording and recognition of the grievance, the respective department shall revert within 48 hours w.r.t redressal of such complaint.
If the client still wants to escalate the complaint, he / she can write a mail at firstname.lastname@example.org, Directors being the highest authority would be able to resolve the redressal in 72 Hours.
Note: Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.